Warranty Information
Learn about our comprehensive warranty coverage and how to make claims
1 Year Warranty
All products come with a 1-year manufacturer warranty against defects
Free Repairs
Covered repairs are performed at no cost during the warranty period
Quick Response
Warranty claims are processed within 24-48 hours of submission
What's Covered
✓ Covered Under Warranty
- • Manufacturing defects
- • Hardware failures
- • Power supply issues
- • Software malfunctions
- • Connectivity problems
✗ Not Covered
- • Physical damage from drops or impact
- • Water or liquid damage
- • Modifications or tampering
- • Normal wear and tear
- • Use with incompatible accessories
How to Make a Warranty Claim
Contact Support
Reach out to our support team via WhatsApp (+27 63 231 4044) or email (zeexlive@gmail.com) with details about the issue.
Provide Information
Include your order number, purchase date, product details, and a description of the problem with photos if applicable.
Return the Product
If approved, we'll provide return instructions. Package the device securely in its original packaging.
Receive Repair/Replacement
We'll repair or replace the device and return it to you. Repair time typically takes 7-14 business days.
Important Notes
Warranty is valid only for the original purchaser and is non-transferable.
Warranty does not cover shipping costs unless the claim is due to our error.
Keep your proof of purchase and order details safe for warranty claims.
Need help with a warranty claim?
Contact our support team